“Viator is a platform that works with local tour operators so we have to deal with local people that probably do not have the same standards, rude operators, don’t communicate properly, make mistakes and do t take responsibility for their actions, nothing against Viator however I believe that Viator should really have very high quality…”

“Be careful booking this trip and read the fine print. The info you receive from Viator does not match what you get. The booking stated as a 4.30am pickup, the operator booked us on the cheapest flights and were told the day before that we had to be picked up at 3.30am. We were woken…”

“The sights and the freelance guides were great but my experience with Viator and the tour operator Neon were not. As soon as you pay your money to Viator, you think you have booked with Neon but they just find a local tour operator and employ freelance guides. You have no contact with either of…”